Accounts

Demo Accounts

How do I open an ICM account?

You can open an ICM Demo account by registering for an account.

Once you complete the registration you will have the option to open a demo account.

What do I do if I don’t receive my MT4 demo login details?

We send your MT4demo account login and password to the email address you provided on your application form.

If you don’t receive the email after you’ve completed the registration form, please check your spam (junk mail) folder.

If you can’t find it in your spam folder either, please don't hesitate to contact us.

Does my demo account expire?

Due to security and constant system updates, the demo accounts on MT4 will expire after 30 days of the creation date. Nevertheless, a new demo account can be opened directly through your ICM Access then add a new demo account.

Alternatively, a new demo account can be opened directly of the trading platform by following the below steps:

  • Open MT4 Platform
  • Select File - Open MT4 Account
  • Select server as ICMCapitalUK -Demo → New demo account
  • Enter all details and Accept to subscribe to newsletters.

Be aware that if the personal information you provide is inaccurate or incomplete, your demo account may be deleted.

Can I see my full trading history on my demo account?

On MT4 Demo accounts you’re able to view your trading history in your MT4 Platform, by selecting Account History within the terminal window.

How do I change my demo account leverage?

If you’d like to change the account leverage for any type of demo account, submit your request to the client services team quoting your account number and the leverage you’d like. 

How do I change my demo account currency?

Submit a request by sending an email to the team , quoting your account number and the currency you'd prefer. ICM Capital offers MT4 accounts denominated in the following currencies GBP, USD, EUR and PLZ.

How do I fund my demo account?

If you’d like to add funds to or top-up your demo accounts, contact the client services team quoting your account number and the amount you’d like added to your account.

How do I know which type of a demo account I have?

If you’d like to find out the type of demo account that you have, contact the client services team, quoting your Demo account number.

How do I know which server to select to log into my demo account?

You’ll need to select the right server for your Demo account type.

If you’re not sure which server you should use, please refer to the following,

Demo: ICMCapitalUK-Demo

Live: ICMCapitalUK-Live

What are the spreads on my Demo account?

The spreads on the ICM Capital accounts are variable spread. You can check all our product and contract specifications also our full list of typical spreads on the trading products page.

Can I use my Demo account to back test?

Yes, you can use your MT4 demo accounts to back test your strategies.

How much does it cost to open a Demo account?

It’s free to open a demo account with us.

Why has my Demo account been disabled?

Your demo account will expire after 30 days, nevertheless you can open another demo account through ICM Access or directly from MT4 platform.

Can I delete trades from my Demo account history?

No, you’re not able to delete any past trading activity from your demo accounts.

Can I open a demo account and a live account at the same time?

Sometimes it’s helpful to use your demo account for testing different strategies before applying them on your live account. That’s why you can hold both a Live and a Demo account at the same time.

Is trading different on demo and live accounts?

Our MT4 Demo accounts reflect the same environment as their respective live counter parts in terms of price feed, functionality and features.

However be aware that all of our demo account servers may show differences from the live environment from time to time.

Live Accounts

How do I change the leverage on my live account?

You can change your leverage by sending your request to client services. Please note, We do only offer Elective professional classified accounts and the maximum leverage we can provide is 1:200 on Major Forex.

What’s the maximum leverage I can have on my live account?

The maximum leverage we can provide is 1:200 on major forex.

For more information about elective professional criteria, please refer to our Elective Professional page.

Is the leverage fixed on my live account?

The leverage applied on all live accounts is 1:200 on Major Currency pairs. 

Do you allow scalping on MT4?

Yes. You’re allowed to scalp on all instruments. We don’t restrict any trading strategies.

What is hedging? How does hedging affect my margin requirement?

Hedging is when you have long and short positions in the same instrument open simultaneously. If you’re fully hedged, you'll have long and short positions open in equal volumes.

Having fully hedged positions will reduce your total margin requirement to zero.

ICM do not charge additional margin on fully hedged positions.

Do you allow hedging on MT4?

On the MT4 platform, hedging is allowed.

If I fully hedge my account is my account investment protected against market fluctuations?

No, since the spread is floating, it affects P/L calculations. It is important to note that even a fully hedged account may suffer losses due to rollover costs, exchange rate fluctuations or widening spreads. Such losses may even trigger a Margin Call.

What spreads do you offer on your live accounts?

We offer variable spread, further information on the spread can be found on Trading Specification.

Why is the spread sometimes much higher than the typical spread you advertise?

We offer you flexible spreads on all accounts.

Widening spreads reflect market conditions such as increased volatility or a lack of liquidity in the instrument. A change in spreads reflects a change in market conditions.

Do you charge commission on live accounts?

ICM Capital offers two account types. ICM Direct, which charges no commission as everything is included in the spreads. We also have ICM Zero, which charges $7 per round lot and the spread is starting at 0 with the EURUSD pair. More information can be found on Accounts Type

Do you charge swap (roll over) fees on live accounts?

Forex and precious metal positions that are left overnight or over a weekend are subject to swap charges. The Swap rate varies for both Long and Short position can be viewed on each instrument through the MT4 platform on “specification”.

Do you offer swap-free accounts?

Yes, we do. Capital offer Swap Free/ Islamic Accounts to client following the Muslim faith. Please contact our client services team.

Do you guarantee stops?

No, we do not, but we will always give you the best possible price considering market conditions at the time.

When is rollover time?

Daily Market Rollover time is around 22:00:00, server time (UK time)

In event the open position was kept open after midnight of Wednesday, 3 days of swap will be calculated.

Do you offer options?

Currently, we do not offer options. We are constantly reviewing our product offering.

What’s leverage?

Leverage is borrowing money to supplement existing funds in such a way that the potential profit or loss is magnified. Leverage is vitally important to your trading activities. Choosing the wrong leverage could result in large losses and damage potential profits.

The leverage on your account plays a significant part in determining the amount of funds you need to put up for a trade.

ICM Capital we allow you to trade with a leverage of maximum 1:200 on your initial margin deposit. This means for example that with 1:200 for a margin deposit of $1,000, you can control $200,000 worth of currency.

How can I get a trading account statement for my account?

We’ll provide you with an official statement of the trading activity on your account called the daily confirmation. This type of report is only generated when the account is active.

How much tax will I have to pay?

We can’t provide any advice relating to tax issues. Please seek independent financial advice regarding this.

What’s floating leverage?

Floating leverage is a system that automatically applies higher leverage on a trade-by-trade basis depending on your trade volume.

Floating leverage is based on current open positions and the leverage decreases as the size of open positions increases.

At ICM Capital, we do not offer this kind of leverage. ICM Capital offers fixed leverage of Maximum 1:200.

How do I change my password on the MT4 platform?

You can change the master password on your MT4 platform by following these steps:

Step 1: Navigate to Tools->Options.

 

Step2: Select the server tab and click on “Change”

Step 3: Confirm your master password in the “Current password” field then tick the “Change master password”.

Step4: Enter the new password in the “New password” and “confirm” fields.

Alternatively login to your ICM Access to change your MT4 password

What’s an investor password and how do I create one on the MT4 platform?

The investor password gives you limited access to look through charts, perform technical analysis and test Expert Advisors. You can’t trade with an investor password.

It can easily be created on your platform by following these steps:

Step 1: Navigate to Tools->Options

 Step 2: Select the server tab and click on “Change”

Step 3: Confirm your master password in the “Current password” field. Then select “Change investor (read only) password”.

Step 4: Enter the new password in the “New password” and “Confirm” fields.

I forgot my trading account password. What should I do?

To reset your Mt4 Password you can do so login to your ICM Access and following the reset steps.

Alternatively you can reset your trading account password by emailing our client services team with your:

  • Login number
  • Full residential address
  • Date of birth
What should I do if I’ve lost my login details?

If you need to retrieve the login details for your account(s), please contact our client services team with your:

  • Account Name
  • Registered email address
  • Full address (including postcode)
  • Date of birth
How do I update my registered residential address, telephone number or email address for my live account?

If you would like to update your personal information, please submit an email from your registered email address to client services, confirming the following and provide the updated details,

  • Login number
  • Old telephone number
  • New telephone number
  • Old address
  • New address

If updating residential address you must present your recent proof of address (e.g. utility bill, bank statement etc.)

ICM Capital will only honour requests received from registered email addresses.

Will you close my live account if it has a zero account balance?

No. You’re not required to maintain any minimum balance to keep your account open.

Can I trade micro lots?

Yes. The minimum trade size we offer is a micro lot (0.01 lot).

ICM Direct / ICM Zero

What’s the minimum deposit for ICM accounts?

The minimum deposit for ICM account is USD 200.00 or equivalent in other currencies.

If I made initial deposit of 200 USD, can my future deposits be lower than 200 USD?

No. All your deposits must be USD 200.00 or equivalent in other currencies.

Which currency pairs can I trade on ICM accounts?

On your ICM accounts, you can trade over 32 currency pairs. Please check our currency pair page for the list of all available pairs.

Can I trade gold or silver on my ICM account?

Yes. Both spot gold and silver are available for trading on ICM accounts.

What’s the minimum order size for ICM accounts?

The minimum order size for ICM accounts is 0.01 lot, or 1,000 units of the base currency.

What’s the maximum order size for ICM accounts?

On ICM, the maximum order size is 500 lots and vary on the type of product chosen, please view below,

FX Pairs:-Min and Max Lots per trade:  0.01 lots - 500 lots
OTC Precious Metals:-Min and Max Lots per trade:  0.01 lots - 500 lots
Stocks:-Min and Max Lots per trade:  0.01 lots - 500 lots
Energies:-Min and Max Lots per trade:  0.01 lots - 500 lots
Cash CFD’s:- Min and Max Lots per trade:   1 lots - 500 lots

iPhone

How do I download the Meta Trader 4 (MT4) iPhone app?

You can download the Meta Trader 4 (MT4) iPhone app provided by Meta Quotes Software Corp from the iTunes store.

How do I log in to my MT4 account using the iPhone app?

Please tap on the MT4 icon on your iPhone and select “Settings”.

To login to your ICM Direct trading account, please select “Login with existing account”:

In the search box, please type in “ICMCapitalUK” to bring up the list of available ICM Capital servers:

From the list of available servers, you can select the one that corresponds to your account (Demo or Real), this will direct you to the login page:

Now please enter your MT4 account login number, your master password and press “Done”.

How do I place a trade using my MT4 iPhone app?

Please navigate to the “Quotes” tab and tap on the instrument you’d like to trade.

Tap on “Trade”.

You’ll then be prompted to specify the volume and type of execution you’d like, and tap on “Next”.

If you wish, you can add a stop loss or take profit and then select “Buy” or “Sell” accordingly.

How do I modify or close a trade using my MT4 iPhone app?

Please navigate to the “Trade” tab to view your open positions and then press the open position to expand and show its details.

Once the box appears underneath the order, press within that space (box) for a few seconds until a menu appears (see image).

Then please tap the “Modify” button, to alter the stop loss (S/L) or take profit (T/P) levels.

Now please enter or change the S/L or T/P levels and then tap the “Modify” button.

How do I log out of the MT4 iPhone app?

Please Navigate to the “Settings” tab.

Then tap on “Accounts”.

Now please tap “Go Offline”.

How do I add currency pairs to the quotes list on my MT4 iPhone app?

Please navigate to the “Quotes” tab.

To add a symbol, please press “+” at the top left-hand corner to open the screen below. Available instrument groups will be shown here.

Select the group you’d like to view the instruments for.

Now please tap on the symbol you’d like to add to your quotes list.

How do I remove currency pairs form the quotes list on my MT4 iPhone app?

Please navigate to the “Quotes” tab.

To delete instruments, press “Edit” at the top left-hand corner to open a new window.

Select the instrument you’d like to remove from the list and a red tick will appear on the left hand side. To confirm this deletion please press the red ‘bin’ button.

To return to the main quotes screen, press “Done”.

How do I open charts on the MT4 iPhone app?

Please navigate to the “Quotes” tab and tap on the symbol you’d like to open a chart for. This will automatically redirect you to the relevant chart.

How do I see my open and pending positions on my MT4 iPhone app?

Please navigate to the “Trade” tab to view your open and pending positions.

How do I see my account history on my MT4 iPhone app?

Please navigate to the “History” tab, which will show the account history for the chosen time period.

Can I use the app for multiple accounts on my MT4 iPhone app?

You’re only able to log into one account at one time on the application. However, you can switch between accounts if you wish to do so.

What happens if I lose connection on my iPhone when using the MT4 iPhone app?

If you lose connection on your iPhone, you’ll be automatically logged out of the account. However, any open or pending positions will still remain active on the account.

Can I use indicators on the MT4 iPhone app?

You can use the indicators that are available for the app by default.

To view these navigate to the “Chart” tab.

Tap on “f” button above the chart.

In the next window, please tap on the “+” button next to “Main window” or “Indicator window”, to view the list of indicators.

Tap on the indicator you want.

Adjust the indicator properties as required, then please tap “Done”.

Can I add custom indicators to the MT4 iPhone app?

Unfortunately, you’re only able to add indicators to your chart from the default list. You can’t add your own custom indicators.

Can I use EAs on the MT4 iPhone app?

Unfortunately, you can’t use Expert Advisors on the iPhone app.

Can I place a trailing stop on the MT4 iPhone app?

No, unfortunately you can’t place a trailing stop using the iPhone app.

How can I zoom in/out of the chart on my MT4 iPhone app?

You can zoom in and out of your chart by expanding the screen using your fingers or pinching them together across the screen to zoom back in.

What types of orders can I place on my MT4 iPhone app?

You can place instant execution and pending orders on your iPhone app.

Android

How do I download the Android app for Meta Trader 4 (MT4)?

You can download the Meta Trader4 Android app provided by Meta Quotes Software Corp from Google Play.

How do I log in to my account using the Android app for MT4?

To login to your ICM Capital trading account, please select “Login with existing account”:

 

You’ll then be redirected to the server selection page.

In the search box, please type in “ICM Capital” to bring up the list of available ICM Capital servers.

From the list of available servers, select the one that corresponds to your account.

This will now direct you to the login page.

Now please enter your MT4 account login number, your master password and select “Login”.

Upon successful login, you’ll see the quotes screen.

How do I place a trade with the Android apps for MT4?

Please navigate to the “Quotes” tab and tap on the instrument you’d like to trade.

Then tap on “New Order”.

You’ll then be prompted to specify the volume and type of execution you’d like, and tap on “Next”.

You can then add a stop loss or take profit if you wish and select “Buy” or “Sell” accordingly.

How do I modify a trade on the Android apps for MT4?

Please navigate to the “Trade” tab.

Tap and hold the open position.

A new pop up window will appear. Please select “modify order”.

You’ll then be prompted to enter your stop loss or take profit details.

Once you’ve specified these, tap “Modify”.

How do I close a trade on the Android apps for MT4?

Please navigate to the “Trade” tab.

Tap and hold the open position.

A new pop up window will appear, select “close order”.

 

You’ll then be prompted to confirm the closing of the trade.

Tap “Close”.

How do I log out of the Android apps for MT4?

When you First login the Application will ask if you would like to save password, by ticking this box the application will have you signed in even through the application is not running.

Removing the tick off the 'Save Password' option, will automatically log you out of the platform when the application is closed. That will mean every time you login you will be asked to enter your password. To be able to do this to an existing saved account on the application you will need to delete the account off your Account List, and re-enter the details making sure the Save Password option is not ticked off.

 

How do I add currency pairs to the quotes list on my MT4 Android app?

Navigate to the “Quotes” tab.

To add a symbol, please press “+” at the top left-hand corner to open the screen below.

Available instrument groups will be shown here.

Now please select the group you’d like to view the instruments for.

Tap on the symbol you’d like to add to your quotes list.

How do I remove currency pairs from the quotes list on my MT4Android app?

Please navigate to the “Quotes” tab.

Then please tap the Editing button

Tap on the “bin” icon on the top right-hand corner.

Select the instruments you’d like to remove from the list and a tick will appear on the left-hand side. Then please tap “Tick symbol” to delete.

How do I open charts on the MT4 Android app?

Please navigate to the “Quotes” tab.

Tap on the instrument and a new pop-up window will appear.

Select “Open Chart” and your requested chart will be opened.

How do I see my open and pending positions on my MT4 Android app?

Please navigate to the “Trade” tab and you’ll be able to view any open positions under the “Positions” heading and pending positions under the “orders” heading.

How do I see my account history on my MT4Android app?

Please navigate to the “History” tab.

Tap on the Calendar symbol, a new window will appear.

Then please select the timeframe you’d like.

The order history will then appear.

Can I use the app for multiple accounts on my MT4 Android app?

You can only log into one account at one time on the application. However, you can switch between accounts if you wish to do so.

What happens if I lose my connection on my MT4Android app?

If you lose the connection on your Android device, you’ll be automatically logged out of the account. However, any open or pending positions will still remain active on the account.

Can I use indicators on the MT4 Android app?

You can use the indicators that are available on the app by default. To view these, please navigate to the “Chart” tab. Please tap on 'F' symbol and a list of indicators will appear.

Can I add custom indicators to the MT4 Android app?

Unfortunately, you can only add indicators to your chart from the default list. You can’t add your own custom indicators.

Can I use EAs on the MT4 Android app?

Unfortunately, you can’t use Expert Advisors on the Android app.

Can I place a trailing stop on the MT4 Android app?

Unfortunately, you can’t place a trailing stop using the Android app.

How can I zoom in/out of the chart on my MT4 Android app?

You can zoom in and out of your chart by expanding the screen by pinching your fingers together across the screen to zoom back in.

What types of orders can I place on my MT4 Android app?

You can place Market orders and pending orders on your MT4 Android app.

A- Account Opening

What is the minimum amount to open an account?

ICM Capital offers different account types. The minimum amount required to open a live account varies depending on the account of your choice. For more details, please check Account Types section

Do you charge any fees for opening a live account?

We do not charge any fees for opening individual trading accounts.​

How do I open a live account with ICM Capital?

The process of opening a live account with ICM Capital is a simple and easy 3-steps process. For more details, please check Account Opening section.

How long does it take to open a live account with ICM Capital?

Once the online account application and the required supporting documents are submitted, it takes our dedicated account-opening team few minutes to few hours to process your application and activate your account, given that all required information and documentation are provided correctly.

 

What are the required supporting documents when opening a live account?

- Proof of Identity: a valid government-issued Proof of Identity.
- Proof of Address: a recent proof of home address.

What documents are accepted as Proof of Identity?

Proof of Identity should be a valid government-issued Proof of Identity, example Passport, National ID, Card, Driving License, or any other valid government-issued document showing Full Name, Date of Birth, Photograph, and Validity Status (Date of Expiry and/or Date Issuance + Validity Period).

What documents are accepted as Proof of Address?

Proof of Address should be a recent proof of home address; example Bank Statement, Utility Bills, Phone Bills, or any other recent official document showing Full Name, Home Address, and Date of Issuance must not be more than 3 months old.

How can I send my documents to ICM Capital?

After completing the online application form and before submitting, you can upload your supporting documents. Alternatively you can send the documents to support@icmcapital.mu

Should my supporting documents be in English?

ICM Capital’s multinational team members are able to translate documents from most languages. In case a translator for your language is not available you may be asked to provide translated copy.

When can I start trading?

After your account application and supporting documents have been reviewed and approved by our relevant departments, you may fund your account and start trading.

B- Deposits and Withdrawals

How can I deposit funds in my trading account?

ICM Capital offers a wide range of fast and easy deposit methods. Please log in to your “ICM Access” account and click on "Deposit", then select the most convenient and efficient method for you to deposit funds into your account. For more details, please contact our customer support department at support@icmcapital.mu or call us on +44 207 634 9779.

Can I deposit funds in my account using a different method other than the methods on your website?

Although, our funding methods have been selected to cover a wide range of fast, easy and reliable methods, however, feel free to inform us about your preferred method by contact our customer support department at support@icmcapital.mu or call us on +44 207 634 9779.

Do you accept third party deposits?

We are unable to accept payments from third party as this violates our Anti-Money Laundering policies. Any third party deposits will be rejected and returned to the original source.

Do you accept cash deposits?

Due to money laundering regulations, we cannot accept cash deposits.

How long will it take for the funds to be deposited in my trading account?

Funds will be deposited in your trading account within 1 business day after the funds hit ICM Capital’s account.

What are the charges of international bank transfers?

Some international bank transfers will incur a fee charged by your bank or ours. Any charges will deducted of the amount that you transfer and therefore we will only credit your account with the funds that we receive. We cannot be held accountable for any bank charges.

What are the charges of credit card deposits?

ICM Capital bares all costs for clients who deposit via credit card.

How can I withdraw funds from my trading account with ICM Capital?

The withdrawal process is very easy; you may request to withdraw funds online through “ICM Access”.

How long does the withdrawal take?

Withdrawal requests are processed on your trading account within 24 working hours from the receipt of the request; however the receipt of the actual funds may vary depending on the withdrawal method.

Can I withdraw more than I deposited via credit/debit card?

Credit/Debit card withdrawal amounts are limited to the amount originally deposited using that card(s).

A- Account Opening

What is the minimum amount to open an account?

ICM Capital offers different account types. The minimum amount required to open a live account varies depending on the account of your choice. For more details, please check Account Types section

Do you charge any fees for opening a live account?

We do not charge any fees for opening individual trading accounts.

How do I open a live account with ICM Capital?

The process of opening a live account with ICM Capital is a simple and easy 3-step process. For more details, please check Account Opening section.

How long does it take to open a live account with ICM Capital?

Once the online account application and the required supporting documents are submitted, it takes our dedicated account-opening team few minutes to few hours to process your application and activate your account, given that all required information and documentation are provided correctly.

What are the required supporting documents when opening a live account?

- Proof of Identity: a valid government-issued Proof of Identity.
- Proof of Address: a recent proof of home address.

What documents are accepted as Proof of Identity?

Proof of Identity should be a valid government-issued Proof of Identity, example Passport, National ID, Card, Driving License, or any other valid government-issued document showing Full Name, Date of Birth, Photograph, and Validity Status (Date of Expiry and/or Date Issuance + Validity Period).

What documents are accepted as Proof of Address?

Proof of Address should be a recent proof of home address; example Bank Statement, Utility Bills, Phone Bills, or any other recent official document showing Full Name, Home Address, and Date of Issuance must not be more than 3 months old.

How can I send my documents to ICM Capital?

After completing the online application form and before submitting, you can upload your supporting documents. Alternatively you can send the documents to support@icmcapital.com

Should my supporting documents be in English?

ICM Capital’s multinational team members are able to translate documents from most languages. In case a translator for your language is not available you may be asked to provide translated copy.

When can I start trading?

After your account application and supporting documents have been reviewed and approved by our relevant departments, you may fund your account and start trading.

B- Deposits and Withdrawals

How can I deposit funds in my trading account?

ICM Capital offers a wide range of fast and easy deposit methods. Please log in to your “ICM Access” account and click on "Deposit", then select the most convenient and efficient method for you to deposit funds into your account. For more details, please contact our customer support department at support@icmcapital.com or call us on +44 207 634 9779.

Can I deposit funds in my account using a different method other than the methods on your website?

Although, our funding methods have been selected to cover a wide range of fast, easy and reliable methods, however, feel free to inform us about your preferred method by contact our customer support department at support@icmcapital.com or call us on +44 207 634 9779.

Do you accept third party deposits?

We are unable to accept payments from third party as this violates our Anti-Money Laundering policies. Any third party deposits will be rejected and returned to the original source.

Do you accept cash deposits?

Due to money laundering regulations, we cannot accept cash deposits.

How long will it take for the funds to be deposited in my trading account?

Funds will be deposited in your trading account within 1 business day after the funds hit ICM Capital’s account.

What are the charges of international bank transfers?

Some international bank transfers will incur a fee charged by your bank or ours. Any charges will deducted of the amount that you transfer and therefore we will only credit your account with the funds that we receive. We cannot be held accountable for any bank charges.

What are the charges of credit card deposits?

ICM Capital bares all costs for clients who deposit via credit card.

How can I withdraw funds from my trading account with ICM Capital?

The withdrawal process is very easy; you may request to withdraw funds online through “ICM Access”.

How long does the withdrawal take?

Withdrawal requests are processed on your trading account within 24 working hours from the receipt of the request; however the receipt of the actual funds may vary depending on the withdrawal method.

Can I withdraw more than I deposited via credit/debit card?

Credit/Debit card withdrawal amounts are limited to the amount originally deposited using that card(s).

    CFDs and Spot FX are complex instruments and come with a high risk of losing money rapidly due to leverage. 71.31% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs and Spot FX work, and whether you can afford to take the high risk of losing your money. Read more
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